FAQ's

We offer free worldwide standard shipping on all orders

Express shipping is available at checkout, with rates based on your location.

We ship to most locations worldwide.
Incoming orders are processed within 24 hours on weekdays and will be dispatched immediately.

Standard shipping, within the EU takes a total of 5 to 15 working days, outside the EU shipping takes 10 to 20 working days.

Express Shipping, takes 2 to 5 days worldwide

As soon as our warehouse sent out your order, you will receive a confirmation by mail with the tracking link and all further details.

Express shipping is via FedEx, while standard shipping varies by location.

If your order can't be delivered, the shipping company will notify you to reschedule or arrange collection. If it's returned to our warehouse, we’ll refund your payment as soon as we receive the package.

We currently accept payments by Credit Card (Visa & Master Card), PayPal, Sofort, Google Pay and Apple Pay. Amex and Discover cards are supported through the Paypal guest or member checkout. When paying by credit card, your card is charged immediately after ordering. Upon receiving your order, we carry out a standard pre-authorisation on your payment method to ensure there are sufficient funds to fulfill the transaction. If the billing information is incorrect or incomplete, we may contact you for confirmation before your order is shipped.

For orders within the EU, all VAT, taxes, and duties are included in the price. For orders outside the EU, you may be responsible for VAT, taxes, and duties. Customs policies vary, so please check with your local customs office. Note that customs agents may occasionally delay deliveries.

If you pay with credit/debit card, your card will be authorized when you place your order, and you will receive an email confirming that your order has been successful. If your card is not authorized, no charge will appear, and you will be notified immediately on the screen that the payment was unsuccessful. You will be asked to provide another method of payment. All other payment methods (PayPal, Sofort, Google Pay and Apple Pay) debit your account immediately after the order is completed.

You can buy Corkor online and at our Wharehouse

Rua dos Operários Nº7
Sete Portais,
2830-237 Barreiro, Portugal

Moday - Friday: 9:00 to 17:00

Transit times worldwide:

• Standard shipping - 2 to 3 weeks
• Express shipping - 2 to 5 days

We currently fulfill orders from:

• Portugal.
• USA
• UK

Once your order has been confirmed, it's not currently possible for you to change it prior to dispatch. You have an option to cancel but you need to be quick about it. Please contact us immediately, and we will do our best to fulfill your request. However we cannot promise that we will be able to cancel the delivery if you have already received an e-mail confirmation stating that your order has already been shipped. For additional information about cancelling your order, check our Returns Policy. If your order already has been shipped, you will need to return the order to us.

We process our orders quickly. Therefore, for logistical reasons, changes may be made. Please contact us immediately, and we will do our best to fulfill your request. However we cannot promise that we will be able to cancel the delivery if you have already received an e-mail confirmation stating that your order has already been shipped. For additional information about cancelling your order, check our Returns Policy. If your order already has been shipped, you will need to return the order to us.

Yes, you will receive a tracking link in your shipping confirmation email. If you have not received your tracking link, please contact us.

Your payment information is encrypted and protected with the highest security standards to transmit it securely.

Yes, all items can be returned at your own expense if they have not been used. Please contact our customer service if you would like to return an item. Upon return the goods will be inspected and a refund made (excluding original delivery charge). All goods returned must be as new, unused and in their original packaging with all labels and hangtags. Please remember: Returns harm the environment and are expensive. In the past, this caused an increase in shipping cost for all customers.

Items can only be returned at your own expense if all of the below applies:

• the product is new and unused
• the product is being returned in the original packing, the packaging must not be damaged
• all labels and hangtags are still attached to this product

The goods will be refunded to your account after your return has been processed. Please ensure that you keep the tracking number of the parcel service until you have received the refund.

If you don’t like your product and would like to exchange by another one, please contact us by email for instructions.

Once we have processed your return, we will refund you immediatly. The duration of the refund depends on your payment method. Paypal credits will be visible on your Paypal account immediately after our processing. Bank account credits will be visible on your bank account within five (5) business days. Credit card credits can take up to fourteen (14) business days. If your refund exceeds this timeframe, please contact us and your bank for more information.

Use the tracking number on the return label to see if we have received your parcel. If you are unsure about the status of your return, please contact us.

If you have received the wrong items, contact us we will send you the correct products.

Please contact us by email, we will do our best to help you.

Please contact us by:
Email: wholesale@corkor.com Phone: +351 927 681 211

Please provide us with the name and location of your store, pictures of your shop and other brands you carry.

Our products are highly water-repellent, but the materials are not fully waterproof.

All Corkor products are vegan-friendly, made without real leather. We are proud partners of PETA and hold the 'Vegan Approved' certification.

How to Clean Cork:
We recommend using warm water, a soft cloth, and mild detergent to clean your cork product. Regular cleaning helps maintain durability. Use a damp cloth if needed, but avoid bleach, tumble drying, and ironing. Our products have a silicone-based water-repellent finish, which may wear off with excessive rubbing. If water darkens the fabric, it indicates that the fibers are getting wet.